Call Divert can help in calculating the risk of "Call divert fraud". Call divert fraud is a technique that fraudsters use to take over a victim's account.
Fraudsters use social engineering techniques to get users to install fraudulent software onto their mobile devices. The software forces the mobile device to divert incoming calls to a fraudster's number.
Once call divert is enabled, the fraudster might pretend to be the victim and convince the fraud department of a financial institution to let a payment or bank transfer go through.
You can use the API to get information about the current call forwarding status for a user’s mobile phone number (and whether it is potentially under the control of a fraudster).
Potential call divert fraud can be detected and prevented.
Early fraud detection can prevent fraud before or soon after it has taken place.
This means there is less time for fraudsters to cause damage to a victim's finances.
Call Divert checks if the current call forwarding status for a user’s mobile phone number (MSISDN) is active or not active.
How it works
A customer uses a website or app.
The website (or app) sends a Call Divert request to Vodafone to assess if this transaction is fraudulent.
Vodafone responds with True/False as to whether Call Divert has been activated for the MSISDN. e.g. ”call_divert": true.
Use Case Example
The call centre (i.e. bank) wants to know if they are speaking to the intended recipient of the call.
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