Call Divert Overview
Call Divert can help in calculating the risk of "Call divert fraud". Call divert fraud is a technique that fraudsters use to take over a victim's account.
Fraudsters use social engineering techniques to get users to install fraudulent software onto their mobile devices. The software forces the mobile device to divert incoming calls to a fraudster's number.
Once call divert is enabled, the fraudster might pretend to be the victim and convince the fraud department of a financial institution to let a payment or bank transfer go through.
You can use the API to get information about the current call forwarding status for a user’s mobile phone number (and whether it is potentially under the control of a fraudster).
- Potential call divert fraud can be detected and prevented.
- Early fraud detection can prevent fraud before or soon after it has taken place.
- This means there is less time for fraudsters to cause damage to a victim's finances.
Call Divert checks if the current call forwarding status for a user’s mobile phone number (MSISDN) is active or not active.
How it works
- A customer uses a website or app.
- The website (or app) sends a Call Divert request to Vodafone to assess if this transaction is fraudulent.
- Vodafone responds with True/False as to whether Call Divert has been activated for the MSISDN. e.g. ”call_divert": true.
Use Case Example
The call centre (i.e. bank) wants to know if they are speaking to the intended recipient of the call.